Overview: When you provide online ordering as an option to your local restaurants, you need to provide some level of service behind the online ordering application and service.
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LocalUp’s domestically located call center provides a support element for your local restaurants and consumers who utilize the online ordering application. Below are the functions of online ordering that are managed by LocalUp’s help desk and online ordering support infrastructure (enabling focus on core competencies in the local market):
- 18 hours per day, 365 days a year call center support to field calls from restaurants and consumers
- Complete Online Ordering Menu/Content Building & Management
- ASAP Online Ordering Menu Updates
- Failed Online Order Monitoring
- Canceled Online Orders
- Resend Online Order Requests
- Customer Complaints/Inquiries
- Online Order Hour Updates - Turn-on/off
- Credit Card Processing and Reconciliation